Effective Date: 15/05/2025
This policy applies to Citify Pty Ltd, Buckingham Arms Development Pty Ltd, Buckingham Arm Residences, and their related entities.
1. Our Commitment to Your Privacy
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how and why we collect, use, store, and share your personal information when you interact with our websites, services, or team.
By visiting our websites — www.citify.com.au and www.buckinghamarms.com.au — or engaging with our services, you agree to the terms outlined in this Privacy Policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Name, date of birth, address, email and phone number
- Employment or contractor details
- Bank or superannuation details (if applicable)
- Video or CCTV images (e.g. on-site footage)
- Information about your use of our websites and services
- Feedback, complaints, or responses to surveys
In some situations, we may also collect sensitive information (e.g. health or biometric data), but only with your consent or where required by law.
3. How We Collect Information
We collect personal information when you:
- Contact us through our websites, email, phone, or social media
- Register or subscribe to services, newsletters or events
- Submit an enquiry, application or feedback form
- Attend our offices or project sites
- Apply for a job or engage with us as a contractor
- Browse our websites (via cookies and analytics)
We may also receive information from third parties such as service providers, referees, or public sources.
4. Why We Collect It
We use personal information to:
- Deliver and improve our services
- Communicate with you
- Recruit, onboard and manage employees and contractors
- Maintain records and comply with legal obligations
- Respond to enquiries, feedback or complaints
- Run events and maintain site security
5. When We Share Your Information
We may share your personal information with:
- Employees, contractors or affiliated entities within our group
- Service providers such as IT, marketing or payroll platforms
- Legal, insurance or accounting advisers
- Government authorities when required by law
- Any third party you authorise
We do not sell your personal information or use it for third-party advertising.
6. Website Cookies and Analytics
We use cookies to:
- Improve your browsing experience
- Understand how users interact with our sites
- Support functionality such as forms or session logins
You can change your browser settings to manage cookies. Some features of our sites may not work properly without them.
7. How We Protect Your Information
We take data security seriously. Personal information is stored in secure systems and access is limited to authorised personnel. We use physical, technical, and administrative safeguards to reduce the risk of unauthorised access or disclosure.
Where we use third-party cloud storage or software, we ensure they meet Australian privacy requirements.
8. Accessing or Updating Your Information
You can request access to your personal information or ask us to correct it if it’s inaccurate, incomplete or outdated. Please contact us using the details below. We will respond within a reasonable timeframe.
9. How Long We Keep Your Information
We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. When no longer required, it is securely deleted or de-identified.
10. Your Choices and Rights
Where lawful and practical, you can interact with us anonymously or using a pseudonym (e.g. general enquiries).
You can also opt out of communications from us at any time by clicking unsubscribe in an email or contacting us directly.
11. Third-Party Links
Our websites may contain links to other websites we don’t control. We are not responsible for the privacy practices or content of those sites.
12. Updates to This Policy
This Privacy Policy may be updated from time to time. Significant changes will be posted on our websites or communicated to you directly if appropriate. We encourage you to check back periodically.
13. Contact Us
If you have any questions, requests, or complaints about how your information is handled, please contact our Privacy Officer:
The Privacy Officer
Citify Pty Ltd & Buckingham Arms
Email: [email protected]
Website:
www.citify.com.au
www.buckinghamarms.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.